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Last Delivery Days For Christmas & Christmas Opening Hours
Please find below our opening times and delivery schedule for Christmas.
All time frames are based on an order being placed before 2pm on the day. If you place your order after 2pm, then the following days time frames will apply to your order.
Example: If you place an order before 2pm on 19th December, it will be delivered on the 23rd or 24th if you select standard (3-5 working day delivery), or on the 20th if you select 'Express' shipping (1-2 working days).
|Order On Date||Customer Services
|Delivered On Date
|Delivered On Date
|Monday 16th December||9am - 5pm||19th/20th||17th|
|Tuesday 17th December||9am - 5pm||20th/23rd||18th|
|Wednesday 18th December||9am - 5pm||23rd/24th||19th|
|Thursday 19th December||9am - 5pm||23rd/24th||20th|
|Friday 20th December||9am - 5pm||24th/27th||23rd|
|Saturday 21st December||Closed||27th/30th||24th|
|Sunday 22nd December||Closed||27th/30th||24th|
|Monday 23rd December||9am - 5pm||27th/30th||24th|
|Tuesday 24th December||9am - 5pm||30th/31st||27th|
|Wednesday 25th December
|Thursday 26th December
|Friday 27th December||9am - 5pm||31st/2nd||30th|
|Saturday 28th December||Closed||2nd/3rd||31st|
|Sunday 29th December||Closed||2nd/3rd||31st|
|Monday 30th December||9am - 5pm||3rd/6th||31st|
|Tuesday 31st December||9am - 5pm||6th||2nd|
|Wednesday 1st January
(New Years Day)
|Thursday 2nd January||9am - 5pm||7th||3rd|
DPD Shipping Options
Our main courier is now DPD. This has been done to provide our customers with more control over how items are delivered. Options include; specify which neighbours to deliver to if you're out (and which ones to avoid!), specify a leave safe location, redirect your parcel to a participating local store, take a photo of your house to help the driver identify it, take a photo of where you'd like the driver to leave your parcel (leave safe). You'll need to download the DPD app from your phones app store to do this (Google Play Store or Apple App Store).
You don't need to download the app for some of these options as it's optional. DPD will also email you the day before your delivery and also on the day to confirm your delivery slot. These emails will contain a link for you to adjust your delivery on their website - for example to deliver to a neighbour (you'll need to download the app to say which ones to avoid).
Please note that you can download the app at any time to set your default preferences. To specify different preferences for an order you've just placed with us, you'll need to wait until your order has been packed and sent on to DPD before it shows up in their system.
Click here for a guide on how to use the app and specify delivery instructions
Option 1: Set your default delivery preferences
You can setup your default delivery options in the DPD app. After that, the driver will follow your instructions each time they deliver. Please note this only applies to DPD orders and it will apply to anything they deliver to you.
Option 2: Deliver to and avoid certain neighbours
You can select which neighbours you would prefer the driver try and leave your parcel and which neighbours the driver should avoid
Option 3: Leave safe options (with photos)
Select a place where the driver can safely leave your parcel, plus take a photo of your safe place to help them find it
Option 4: Redirect to a pickup shop
Redirect your parcel to a participating local shop where you can pick it up later. You'll find a list of local shops that participate in this scheme in the app. Only shops in the app are eligible.
Option 5: Setup instructions for each delivery attempt
Specify what the driver should do on the first, second and other delivery attempts
Review your options
Review your options and save your preferences. Once you setup your default delivery options, you won't have to do it again.
Remember that to do this, you'll need to download the DPD app from your app store (Google Play Store or Apple App Store). These options only apply to deliveries from DPD and will apply to any company that uses DPD (from us and other companies that use DPD).
Leave Safe Options
Your parcel will be shipped with DPD who will attempt to hand you the parcel in person. You can leave a note clearly displayed (e.g. on your door), or download the app for greater control on where to leave your parcel. You can take a photo of your leave safe place to help the driver recognise it, specify neighbours to leave it with (or neighbours to avoid). You can also specify a participating local store to deliver it to.
DPD will send you shipment emails the night before delivery and the morning of delivery. From there you'll be promopted to either specify a safe place, leave it with a neighbour, or deliver it elsehwere. Note that you'll need the app to take photos or specify which neighbours to avoid.
We aim to deliver your order in full and direct to your door within 3 – 5 working days with our standard delivery and within 1 – 2 working days with our express delivery. For areas deemed by our courier as being out of areas this can be slightly longer.
Out of Stock Items
Occasionally we might be temporarily out of stock of certain items. In this case we will ship the rest of your order in line with delivery timescales below and let you know.
Out of Areas
Unfortunately due to costs we have to add a small additional charge to locations they deem as out of area. This includes some Scottish Lowlands, Scottish Highlands and Islands, Northern Ireland, Isle of Man and Channel Islands. For a full list and charges please see the table below.
|Service & Location||1.8kg and under||Less than £25 or 12.5kg||Over £25 or 12.5kg up to 28kg||Surcharges for orders over 28kg|
|Standard 3 - 5 Working Day Shipping - All UK Mainland addresses with exception of postcodes shown below||£2.95||£3.95||FREE||FREE|
|Express 1 - 2 Working Day Shipping - All UK Mainland addresses with exception of postcodes shown below||£3.95||£4.95||£0.79||No additional charge|
|AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50||£2.95||£9.95||£3.95||£3.95 + £2.50 for additional 25kg|
|HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60 - 78, PH42-44, ZE1-3||£2.95||£9.95||£3.95||£3.95 + £2.50 for additional 25kg|
|BT||£2.95||£12.95||£7.95||£7.95 + £5.00 for additional 25kg|
|JE,GY||£2.95||£21.95||£15.95||£15.95 + £15.50 for additional 25kg|
|IM||£2.95||£14.95||£8.95||£8.95 + £8.50 for additional 25kg|
You can always deliver to an alternative address at no extra cost when you place your order just amend the ship to address to where you want the parcel delivered.
Despatch & Tracking Your Parcel
On despatch we will send you a confirmation email to tell you that your parcel has been sent out by our team and is now in the hands of our carrier DPD.
We don't currently offer international shipping.