Delivery Information

Last Delivery Days For Christmas & Christmas Opening Hours

Please find below our opening times and delivery schedule for Christmas.

All time frames are based on an order being placed before 2pm on the day. If you place your order after 2pm, then the following days time frames will apply to your order.

Example: If you place an order before 2pm on 19th December, it will be delivered on the 23rd or 24th if you select standard (3-5 working day delivery), or on the 20th if you select 'Express' shipping (1-2 working days).

Order On Date Customer Services
Opening Hours
Delivered On Date
(Standard)
Delivered On Date
(Express)
Monday 16th December 9am - 5pm 19th/20th 17th
Tuesday 17th December 9am - 5pm 20th/23rd 18th
Wednesday 18th December 9am - 5pm 23rd/24th 19th
Thursday 19th December 9am - 5pm 23rd/24th 20th
Friday 20th December 9am - 5pm 24th/27th 23rd
Saturday 21st December Closed 27th/30th 24th
Sunday 22nd December Closed 27th/30th 24th
Monday 23rd December 9am - 5pm 27th/30th 24th
Tuesday 24th December 9am - 5pm 30th/31st 27th
Wednesday 25th December
(Christmas Day)
Closed 31st/2nd 30th
Thursday 26th December
Boxing Day
Closed 31st/2nd 30th
Friday 27th December 9am - 5pm 31st/2nd 30th
Saturday 28th December Closed 2nd/3rd 31st
Sunday 29th December Closed 2nd/3rd 31st
Monday 30th December 9am - 5pm 3rd/6th 31st
Tuesday 31st December 9am - 5pm 6th 2nd
Wednesday 1st January
(New Years Day)
Closed 6th 3rd
Thursday 2nd January 9am - 5pm 7th 3rd

 

 

DPD Shipping Options

Our main courier is now DPD. This has been done to provide our customers with more control over how items are delivered. Options include; specify which neighbours to deliver to if you're out (and which ones to avoid!), specify a leave safe location, redirect your parcel to a participating local store, take a photo of your house to help the driver identify it, take a photo of where you'd like the driver to leave your parcel (leave safe). You'll need to download the DPD app from your phones app store to do this (Google Play Store or Apple App Store).

You don't need to download the app for some of these options as it's optional. DPD will also email you the day before your delivery and also on the day to confirm your delivery slot. These emails will contain a link for you to adjust your delivery on their website - for example to deliver to a neighbour (you'll need to download the app to say which ones to avoid).

Please note that you can download the app at any time to set your default preferences. To specify different preferences for an order you've just placed with us, you'll need to wait until your order has been packed and sent on to DPD before it shows up in their system.

Click here for a guide on how to use the app and specify delivery instructions

Option 1: Set your default delivery preferences

You can setup your default delivery options in the DPD app. After that, the driver will follow your instructions each time they deliver. Please note this only applies to DPD orders and it will apply to anything they deliver to you.

 

Option 2: Deliver to and avoid certain neighbours

You can select which neighbours you would prefer the driver try and leave your parcel and which neighbours the driver should avoid

 

Option 3: Leave safe options (with photos)

Select a place where the driver can safely leave your parcel, plus take a photo of your safe place to help them find it

 

Option 4: Redirect to a pickup shop

Redirect your parcel to a participating local shop where you can pick it up later. You'll find a list of local shops that participate in this scheme in the app. Only shops in the app are eligible.

 

Option 5: Setup instructions for each delivery attempt

Specify what the driver should do on the first, second and other delivery attempts

 

Review your options

Review your options and save your preferences. Once you setup your default delivery options, you won't have to do it again.

 

Remember that to do this, you'll need to download the DPD app from your app store (Google Play Store or Apple App Store). These options only apply to deliveries from DPD and will apply to any company that uses DPD (from us and other companies that use DPD).

 

 

Leave Safe Options

Your parcel will be shipped with DPD who will attempt to hand you the parcel in person. You can leave a note clearly displayed (e.g. on your door), or download the app for greater control on where to leave your parcel. You can take a photo of your leave safe place to help the driver recognise it, specify neighbours to leave it with (or neighbours to avoid). You can also specify a participating local store to deliver it to.

DPD will send you shipment emails the night before delivery and the morning of delivery. From there you'll be promopted to either specify a safe place, leave it with a neighbour, or deliver it elsehwere. Note that you'll need the app to take photos or specify which neighbours to avoid.

 

Delivery Options

We aim to deliver your order in full and direct to your door within 3 – 5 working days with our standard delivery and within 1 – 2 working days with our express delivery. For areas deemed by our courier as being out of areas this can be slightly longer.

 

Out of Stock Items

Occasionally we might be temporarily out of stock of certain items. In this case we will ship the rest of your order in line with delivery timescales below and let you know.

 

Out of Areas

Unfortunately due to costs we have to add a small additional charge to locations they deem as out of area. This includes some Scottish Lowlands, Scottish Highlands and Islands, Northern Ireland, Isle of Man and Channel Islands. For a full list and charges please see the table below.

 

Service & Location1.8kg and underLess than £25 or 12.5kgOver £25 or 12.5kg  up to 28kgSurcharges for orders over 28kg
Standard 3 - 5 Working Day Shipping - All UK Mainland addresses with exception of postcodes shown below £2.95 £3.95 FREE FREE
Express 1 - 2 Working Day Shipping - All UK Mainland addresses with exception of postcodes shown below £3.95 £4.95 £0.79 No additional charge
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50 £2.95 £9.95 £3.95 £3.95 + £2.50 for additional 25kg
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60 - 78, PH42-44, ZE1-3 £2.95 £9.95 £3.95 £3.95 + £2.50 for additional 25kg
BT £2.95 £12.95 £7.95 £7.95 + £5.00 for additional 25kg
JE,GY £2.95 £21.95 £15.95 £15.95 + £15.50 for additional 25kg
IM £2.95 £14.95 £8.95 £8.95 + £8.50 for additional 25kg

You can always deliver to an alternative address at no extra cost when you place your order just amend the ship to address to where you want the parcel delivered.

Despatch & Tracking Your Parcel

On despatch we will send you a confirmation email to tell you that your parcel has been sent out by our team and is now in the hands of our carrier DPD.

International Deliveries

We don't currently offer international shipping.

 

 

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