Delivery Information

Delivery is FREE on all orders weighing over 12.55kg, or more than £25.

Good To Know

  • Signed For/Leave Safe - Both Hermes and DPD offer Signed For and Leave Safe options, however as they are different couriers, the features of these services do vary. Please see either Hermes shipping information or DPD shipping information below for further details.
  • Package Weights - Our boxes are shipped in weights of up to 30kg. If you are unable to carry this much, please ask a neighbour or family member for help, or consider opening the box and taking the items out one at a time to move.
  • Delivery Notifications - The delivery company will email you the day before your parcel is sent out to let you know. They may offer options in the email to have your order redelivered, delivered to a neighbour and more options (depending on the courier and the delivery method you have chosen).
  • 1-2 Days Express Delivery - You can upgrade your delivery to 1-2 working days for a small charge should you wish. Please note we may remove express shipping temporarily in certain busy periods and express deliveries may not be available for all orders.
  • Delivery Speed - Deliveries are made during working days (Monday - Friday). Weekends do not count in the delivery timeframes. We do not currently offer the option for weekend deliveries.
  • Out of Areas Deliveries - Additional charges may apply to out of areas postcodes due to the additional costs of shipping to these areas (e.g. Northern Ireland, Scottish Highlands, Channel Islands, Isle of Man). It may also take a little longer than the specified timeframe to deliver your items. See the bottom of this page for further information.
  • Item Availability - If for any reason part of your order is unavailable within the delivery timescales, we will ship all available items and send the unavailable item as soon as possible.
  • Different Addresses - If you'd like to ship your item to a different address, you can do so during checkout, just tick the 'ship to different address'. Make sure the billing address matches the card you are using, otherwise your payment may fail.
  • Contact Free Delivery - All of the delivery companies we use offer contact free deliveries as the default. Please read on for further information.

Please note we may add or remove delivery options in order for us to be able to provide the quality service our customers expect from us. As a result, in extremely busy periods, we may extend our delivery timeframes, remove express delivery, or both in order to meet demand. This will be clearly marked in the checkout.

*Additional charges may apple for large items or out of areas postcodes (e.g. remote areas). Details of which can be found on this page.

 

Contact Free Deliveries

For DPD Deliveries
The driver will place the parcel on your doorstep, ring the doorbell/knock and step back to a safe distance. The driver will then take a photo of the package on your doorstep (preferably with the door open) as proof of delivery.

For Hermes Deliveries
The driver will place the parcel on your doorstep, ring the doorbell/knock and step back to a safe distance. They will then ask your name and sign for the parcel on your behalf as a temporary measure to reduce contact. They will only do this with your permission.

If you're going to be out
For both companies, if you are not going to be in, please nominate a safe place. Both companies will send you an email before the delivery is due to arrive, please follow the links to pick a safe place. Alternatively you can use their apps.

 

DPD Delivery Options

For orders over 14kg in weight, we use DPD. We've done this to provide you with more control over how you want your items delivered.

Leave Safe Delivery Option - Select 'Leave Safe' if you think you won't be in when the parcel arrives. You must provide instructions when DPD email you with your delivery confirmation, which is sent to you both the day before and in the morning on the day of delivery. If you do not provide leave safe instructions, then the driver will leave your parcel at their discretion. By nominating a safe place, you accept responsibility once it is left at your property.

Signed For Delivery Option - The driver will attempt to hand you the parcel. If you aren't in, you can provide instructions via the links in the delivery confirmation email DPD will send you both the day before your delivery and on the morning of your delivery. You can also provide instructions via the DPD app.

The DPD App
If you choose to use the DPD app, you'll have greater control over your delivery options. Download the app to be able to: specify which neighbours to deliver to if you're out (and which ones to avoid!), specify a leave safe location, redirect your parcel to a participating local store, take a photo of your house to help the driver identify it, take a photo of where you'd like the driver to leave your parcel (leave safe). You'll can download the DPD app from your phone or tablets app store (Google Play Store or Apple App Store).

Downloading the app is optional. DPD will also email you the day before your delivery and also on the day to confirm your delivery slot. These emails will contain a link for you to adjust your delivery on their website - for example to deliver to a neighbour (you'll need to download the app to say which ones to avoid).

Please note that you can download the app at any time to set your default preferences. To specify different preferences for an order you've just placed with us, you'll need to wait until your order has been packed and sent on to DPD before it shows up in their system.

Please check your delivery settings prior to making an order, as DPD may default to your last chosen safe place.

Click here for a guide on how to use the app and specify delivery instructions

Option 1: Set your default delivery preferences

You can setup your default delivery options in the DPD app. After that, the driver will follow your instructions each time they deliver. Please note this only applies to DPD orders and it will apply to anything they deliver to you.

 

Option 2: Deliver to and avoid certain neighbours

You can select which neighbours you would prefer the driver try and leave your parcel and which neighbours the driver should avoid

 

Option 3: Leave safe options (with photos)

Select a place where the driver can safely leave your parcel, plus take a photo of your safe place to help them find it

 

Option 4: Redirect to a pickup shop

Redirect your parcel to a participating local shop where you can pick it up later. You'll find a list of local shops that participate in this scheme in the app. Only shops in the app are eligible.

 

Option 5: Setup instructions for each delivery attempt

Specify what the driver should do on the first, second and other delivery attempts

 

Review your options

Review your options and save your preferences. Once you setup your default delivery options, you won't have to do it again.

 

Remember that to do this, you'll need to download the DPD app from your app store (Google Play Store or Apple App Store). These options only apply to deliveries from DPD and will apply to any company that uses DPD (from us and other companies that use DPD).

 

 

Hermes Delivery Options

For orders under 14kg in weight, we use Hermes.

Leave Safe Delivery Option - Select 'Leave Safe' if you think you won't be in when the parcel arrives. You can provide instructions at the time of checking out, or when Hermes email you to confirm the day of your delivery (look for the link in their email). You can also download the Hermes app from your app store for greater control over your delivery. Leave safe instructions will be passed onto the driver who will leave it at the noinated safe place at their discretion. By nominating a safe place, you accept responsibility once it is left at your property.

Signed For Delivery Option - The driver will attempt to hand you the parcel. If you aren't in, you can provide instructions via the links in the delivery confirmation email Hermes will send you. You can also provide instructions via the Hermes app.

You can download the Hermes app from Google Play or the Apple App Store.

 

All Delivery Options

The below table gives a detailed breakdown of the costs to each area we ship to.

Please note we may add or remove delivery options in order for us to be able to provide the quality service our customers expect from us. As a result, in extremely busy periods, we may extend our delivery timeframes, remove express delivery, or both in order to meet demand. This will be clearly marked in the checkout.

 

Postcode Under 1.8kg Under 12.5kg
or £25
Over 12.5kg
or £25 (up to 28kg)
Surcharge for every 25kg over 28kg
(See Explanation Below)*
Mainland UK using 3-5 working days delivery option £2.95 £3.95 FREE FREE
Mainland UK using 1-2 working days delivery option £5.95 £3.95 £2.00 FREE
AB36-38, AB55-56
FK17-21
IV1-39, IV52-54, IV63
KW1-14
PA21-40
PH19-26, PH30-41, PH49-50
£2.95 £5.95 £3.95 £3.95
+ £2.50 per 25kg
HS1-9
IV40-51, IV55-56
KA27-28
KW15-17
PA20, PA41-49, PA60 - 78
PH42-44
ZE1-3
£2.95 £5.95 £3.95 £3.95
+ £2.50 per 25kg
BT £2.95 £12.95 £7.95 £7.95
+ £5.00 per 25kg
JE, GY, TR21-25 £2.95 £21.95 £15.95 £15.95
+ £15.50 per 25kg
IM £2.95 £14.95 £8.95 £8.95
+ £8.50 per 25kg

 

 

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