Delivery Information

Delivery is FREE on all orders over £25 to most of mainland GB*.

Orders under £25 incur a delivery charge of £2.99.

*to GB mainland only. Other exclusions apply, please read on for full details.

Good To Know

• Signed For/Leave Safe - We offer Signed For and Leave Safe options. Please see our shipping information below for further details.
• Package Weights - Our boxes are shipped in weights of up to 30kg. If you are unable to carry this much, please ask a neighbour or family member for help, or consider opening the box and taking the items out one at a time to move.
• Delivery Notifications - The delivery company will email you the day before your parcel is sent out to let you know. They may offer options in the email to have your order redelivered, delivered to a neighbour and more options (depending on the courier and the delivery method you have chosen).
• 1-2 Working Days Express Delivery - If you order with us before 5pm on a Monday, Tuesday, Wednesday or Thursday, we'll typically deliver the next day (make sure you select 'Express' option at the checkout). Express delivery is unavailable to certain postcodes that are difficult for the delivery company to get to.
• Delivery Speed - Deliveries are made during the working week (Monday - Friday). Weekends and bank holidays do not count in delivery timeframes.
• Out of Areas Deliveries - Additional charges may apply to out of areas postcodes due to the additional costs of shipping to these areas (e.g. Scottish Highlands, Channel Islands, Isle of Man, Northern Ireland). It may also take a little longer than the specified timeframe to deliver your items. See the bottom of this page for further information.
• Item Availability - If for any reason part of your order is unavailable within the delivery timescales, we will ship all available items and send the unavailable item as soon as possible.
• Different Addresses - If you'd like to ship your item to a different address, you can do so during checkout, just tick the 'ship to different address'. Make sure the billing address matches the card you are using, otherwise your payment may fail.
• Contact Free Delivery - All of the delivery companies we use offer contact free deliveries as the default. Please read on for further information.
• Accessibility Options - If you need more time to get to the door for you delivery, DPD have launched a feature called 'More Time Needed' in their app. Simply download the app and when the delivery shows up in it, select the relevant option. You can also specify the exact location for your parcel to be left via the DPD app using what3words.

Please note we may add or remove delivery options in order for us to be able to provide the quality service our customers expect from us. As a result, in extremely busy periods, we may extend our delivery timeframes, remove express delivery, or both in order to meet demand. This will be clearly marked in the checkout.

*Additional charges may apply for large items or out of areas postcodes (e.g. remote areas). Details of which can be found on this page.

 

Contact Free Deliveries

For Signed For Deliveries - The driver will place the parcel on your doorstep, ring the doorbell/knock and step back to a safe distance. The driver will then take a photo of the package on your doorstep (preferably with the door open) as proof of delivery.

If you're going to be out - If you are not going to be in, please nominate a safe place. Both companies will send you an email before the delivery is due to arrive, please follow the links to pick a safe place. Alternatively you can use their apps.

 

Delivery Options

For orders under 14kg we use Evri, over 14kg are sent via DPD. You may switch from Evri to DPD for a small charge.

Leave Safe Delivery Option - Select 'Leave Safe' if you think you won't be in when the parcel arrives. You must provide instructions when the delivery company email you with your delivery confirmation, which is sent to you both the day before and in the morning on the day of delivery. If you do not provide leave safe instructions, then the driver will leave your parcel at their discretion. By nominating a safe place, you accept responsibility once it is left at your property.

Signed For Delivery Option - The driver will knock, they'll then take a photo of the parcel in your doorway (as proof of delivery instead of you signing for it). If you aren't in, you can provide instructions via the links in the delivery confirmation email the courier will send you both the day before your delivery and on the morning of your delivery. You can also provide instructions via the DPD/Evri app. The driver may leave your parcel in a safe place, or deliver to a neighbour. If you have a leave safe preference saved in the app then this will mean that your Signed For can be left safe if you are not available.

Control Your Delivery

DPD - You can control your delivery on the DPD website, or through the DPD app. Download the app to be able to: specify which neighbours to deliver to if you're out (and which ones to avoid!), specify a leave safe location, redirect your parcel to a participating local store, take a photo of your house to help the driver identify it, take a photo of where you'd like the driver to leave your parcel (leave safe). You'll can download the app from your phone or tablets app store (Google Play Store or Apple App Store).

Evri - You can control your delivery on the Evri website, or through their app. Download the app to be able to: specify which neighbours to deliver to if you're out (and which ones to avoid!), specify a leave safe location, redirect your parcel to a participating local store, take a photo of your house to help the driver identify it, take a photo of where you'd like the driver to leave your parcel (leave safe). You'll can download the app from your phone or tablets app store (Google Play Store or Apple App Store).

Downloading the app is optional. The delivery company will also email you the day before your delivery and also on the day to confirm your delivery slot. These emails will contain a link for you to adjust your delivery on their website - for example to deliver to a neighbour (you'll need to download the app to say which ones to avoid).

Please note that you can download the app at any time to set your default preferences. To specify different preferences for an order you've just placed with us, you'll need to wait until your order has been packed and sent on to the delivery company before it shows up in their system.

Please check your delivery settings prior to making an order, as the delivery company may default to your last chosen safe place.

Click here for a guide on how to use the app and specify delivery instructions

Option 1: Set your default delivery preferences

You can setup your default delivery options in the DPD app. After that, the driver will follow your instructions each time they deliver. Please note this only applies to DPD orders and it will apply to anything they deliver to you.

 

Option 2: Deliver to and avoid certain neighbours

You can select which neighbours you would prefer the driver try and leave your parcel and which neighbours the driver should avoid

 

Option 3: Leave safe options (with photos)

Select a place where the driver can safely leave your parcel, plus take a photo of your safe place to help them find it

 

Option 4: Redirect to a pickup shop

Redirect your parcel to a participating local shop where you can pick it up later. You'll find a list of local shops that participate in this scheme in the app. Only shops in the app are eligible.

 

Option 5: Setup instructions for each delivery attempt

Specify what the driver should do on the first, second and other delivery attempts

 

Review your options

Review your options and save your preferences. Once you setup your default delivery options, you won't have to do it again.

 

Remember that to do this, you'll need to download the DPD app from your app store (Google Play Store or Apple App Store). These options only apply to deliveries from DPD and will apply to any company that uses DPD (from us and other companies that use DPD).

 

 

All Delivery Options

The below table gives a detailed breakdown of the costs to each area we ship to.

Please note we may add or remove delivery options in order for us to be able to provide the quality service our customers expect from us. As a result, in extremely busy periods, we may extend our delivery timeframes, remove express delivery, or both in order to meet demand. This will be clearly marked in the checkout.

 

*in especially busy periods, deliveries may take longer and express delivery may not be available. Certain items may be exempt from delivery offers (such as heavy items like stone bird baths). We will do our best to update this page and let you know if this happens.

 

 

Missed Deliveries

The delivery company will make a maximum of two delivery attempts before returning the order back to us, if the order is then sent back to us there will be a £7.50 charge for the failed delivery attempt. The DPD/Evri app offers a host of leave safe and diversion options for you to use if you are unable to be home for your Signed For delivery.

 

 

Deliveries to Business Addresses

The delivery company may deliver outside of the standard working hours, please bear this in mind if delivering to a business address. There will be a £7.50 charge if, after two failed delivery attempts, the order is sent back to us.

 

 

Delivery Phishing/Scam Email Attempts

If you receive an email asking for money for a parcel delivery, or something doesn't quite add up, please double check with the courier before handing over any money as this could be a scam. If you are unsure about an email you have received from a 3rd party such as a delivery company, we would always recommend going directly to that companies website and entering your tracking number rather than clicking the links in the email.

We cannot advise on this ourselves, but you can seek advice from our couriers who would be happy to advise further. You can find further information on these attempts on the DPD website.

 

 

Buying From Outside The UK

Although we don't currently deliver outside of the areas mentioned on this page, you can purchase a gift on our website from abroad for delivery to someone in the UK.

To do this, shop as normal and at the checkout, enter your current billing address. It may still say United Kingdom as the country, if it does please ignore this field your payment will still go through.