FAQS - Frequently Asked Questions

Click on links to go to relevant FAQs

 

Orders

 

My Offer code doesn’t work, what do I do?

If your offer code doesn’t work, please check that your order meets any criteria set out in the offer such as a minimum order spend, that the products you have ordered are included in the offer and that you are ordering within the offer period.

Unless expressly stated only one offer code can be used at a time.

If the code still doesn’t work then please contact us at [email protected] and will resolve the problem as quickly as possible ensuring that you are able to take advantage of the offer. Please do not place the order until we have resolved the issue as we are unable to retrospectively apply any discounts.

Unfortunately if you contact us after the offer period has ended we will not be able retrospectively apply any discounts.

 

I have placed my order, what now?

Once an order has placed with a valid e-mail address, Love Garden Bird will send you a confirmation e-mail.

Dependant on the delivery method selected and your location we will dispatch your order in the delivery timescales. Express delivery 1 – 2 working days and standard delivery 3 – 5 working days.

You will receive a second e-mail confirming that we have dispatched your goods and made them ready to go with our courier Yodel. The email will also contain your consignment number with Yodel so you can track your parcel. To track where your parcel is then click on this link through to the Yodel site or enter www.Yodel.co.uk into your search bar.

If the item is sent through our courier partner and you have supplied your mobile number then you will receive a message confirming an estimated date and time of delivery.

 

I haven't received an order confirmation?

Order confirmations are sent by our system when you confirm your order. Sometimes it can take up to 15 minutes for the email to come through to your inbox. If you still have not received, please check your SPAM/Junk Folder as it may advertantly been sent into here. If possible flag the email as not being SPAM/Junk so that next time the email does arrive in your inbox.

 

Can I change my details/order once I have placed?

Unfortunately once your order has been placed we are unable to add or amend the products or quantities on your order. Similarly we are unable to amend your delivery details once an order has been placed.

If you do have any queries then please contact [email protected] as soon as you notice the problem.

 

Do you keep my payment details?

Your payment details are not held by Love Garden Birds. Both online and phone transactions are entered into the very secure Sagepay system which has robust security on it. This means that there is no danger of people being able to access your payment details but does unfortunately mean we have to ask for these details every time you purchase from us.

For further details on privacy and data, please click on the following link.

 

Delivery

 

 

When will I receive my delivery?

Dependant on the delivery method selected and your location we will dispatch your order in the delivery timescales. Express delivery 1 – 2 working days and standard delivery 3 – 5 working days.

To see our full delivery details click on the following link?

 

How much will my delivery cost?

For full details of delivery costs please click on the link. Or let our system do the work for you by selecting your order and inputting your postcode then the system will show you the available delivery methods and any relevant costs.

 

The system doesn’t let me select Express delivery?

Unfortunately for various locales in the United Kingdom our courier doesn’t offer a next day delivery service which prevents us from offering you an express service.

 

Do I need to be in when the courier delivers?

We have a No Signature policy with our couriers Yodel so you don't need to be at home when the delivery is made. We can always deliver to an alternative address at no extra cost when you place your order just amend the ship to address to where you want the parcel delivered.

 

Do we deliver to Europe or further afield?

At present we are unable to offer delivery to Europe but it is something we are looking at.

 

Can I track my parcel?

Within 24 hours of you receiving your email to say your parcel has been shipped, you will be able to track the parcel and delivery with our carriers Yodel. By using the tracking numbers at the bottom of you shipment email or from accessing your online account, you can follow your parcel(s) to your door.

Please press on this link to go to the Yodel site or type www.Yodel.co.uk into your url bar.

 

Where do I find the tracking numbers for my parcels?

The tracking numbers for your delivery will appear at the bottom of your shipment update email. If you don't recieve an email, please check in your Spam/Junk folder of your email service.

The tracking numbers can also be found by logging into your online account. Selecting My Orders then clicking on the order your order and selecting the Shipment tab. If you scroll down the page you will see the tracking numbers for your order.

 

My delivery still hasn’t turned up, what do I do?

In the event your order hasn’t turned up within the expected timescales then please check your dispatch confirmation e-mail which will provide tracking details and track your parcel on the Yodel site by clicking on this link or entering www.Yodel.co.uk into your search bar. This will then let you see where your parcel is.

If you need further assistance please contact us via e-mail to [email protected] or 0845 200 5377. Please quote your order number or have it handy when you contact us.

I have only received part of my order?

Unfortunately Yodel will not always deliver every box of your order at the same time. It is worth tracking your parcels on Yodel which will allow you to see where the missing parcel of your order is. Please don't hesitate to contact us if you need further assistance.

 

What if I am not happy with my delivery when I receive it?

Love Garden Birds do everything we can to ensure that you receive your parcel in pristine condition so that you are happy with your order.

However if you are unhappy with your order then please contact us as soon as possible and we will do everything we can do to help.

You can contact us by e-mail [email protected] or by phone 0845 200 5377. If contacting us by e-mail please quote your order number and if possible send any pictures this will help ensure we can deal with your query as quickly as possible.

For further details of our Returns policy please click here.

 

 

Feeding Wild Birds

 

What times of year should I feed wild birds?

The RSPB now recommend feeding birds all year round. Your garden can become a preferred feeding destination for many species of birds who can fly up to 4 miles to feed in your garden.

Eating habits will change across the year based on many factors such as weather, breeding season and bird migration.

 

I have put up a new feeder and the birds aren’t feeding from it?

Please be patient, it can take some time for garden birds to get used to a new feeder.

Location can have a significant effect on birds going to the feeder. It is always best to position a feeder close to cover so birds can easily find shelter such in a tree, bush or established border.

Also make sure that the feeder is well out of reach of any predators of wild birds.

 

I have put out new food from you and the birds aren’t eating it?

There are many reasons why wild birds might not be feeding from the food you put out, we have detailed several below but if you do have any queries then please contact us on [email protected]

  • If the food has been located in a new position in your garden it may take time for birds to locate the food and feel comfortable to feed on it.
  • If food is in abundance in your area then wild birds will be selective about where they feed, selecting food that is closer, from locations they feel more secure or select their favourite food. The changing seasons will also have a bearing on what is available to birds and where they will feed.
  • Is there a neighbourhood cat that is scaring them away or some other predator? If so it is worth moving your food to a more secure part of the garden or investing in a humane pest control system.
  • From experience we know garden birds can be fickle, in some gardens eating a range of foods, in others just eating sunflower hearts and in another always leaving sunflower hearts or suet pellets. The cause is probably related to some of the above reasons so we suggest when you introduce a new food start with a small amount to ensure “your birds” love the food!

 

What food should I offer in my garden to attract a wide range of birds?

We suggest offering a variety of different foods to entice a wide range of birds into your garden. We will be posting blogs over the coming months which will provide more tips on what food to offer and which birds this will attract.

 

How often should I clean my wild bird feeders?

We recommend cleaning your feeders at least every 4 weeks. This will reduce the risk of bird diseases being passed between birds feeding in your garden.

Love Garden Birds also suggest that you remove any residual seed/food that is in your feeder every time you refill your feeder. This will reduce the change of the feeder becoming clogged up and food becoming mouldy.

 

 

Account

 

I have forgotten my password?

Don’t worry if you have forgotten your password, this can be reset. At the login screen, click on Forgot your password. You will be asked to enter the e-mail address you signed up with and then be sent a link enabling you to update your password.

If you have any difficultly with this then please contact us on [email protected]

 

My last order doesn’t appear in my account order history?

Usually this is as a result of your previous order being placed as a guest. Please ensure you log in every time to your account to ensure your order history is all together.

Unfortunately we are unable to transfer orders made as a guest onto your account.

 

 

General Questions

Are Love Garden Bird's products fit for human consumption?

In many cases the feeds we supply are of an equivalent quality to those for humans, however these are only tested to ensure they are completely safe for wild birds to eat and not tested for human consumption. Additionally the feeds are stored in an environment conducive to bird feed and not to the standards required for human food

Therefore we would advise that our feed should not be eaten by humans.

 

Customer Service

If you need further information, have other queries or just want to provide feedback then we would love to hear from you. Please contact us by e-mail at [email protected] or by phone 0845 200 5377. Lines are open 9am to 5.30pm Monday to Friday.