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Returning or Cancelling An Order

Cancelling your order

In line with the Distance Selling Regulations and EU Consumer rights directive, you have the right to cancel your order up to 14 working days starting from the day after you receive the goods, except for perishable goods which cannot be cancelled or returned unless faulty.

If you wish to cancel and return your order, you must inform us via email or phone. You can contact us on 01924 929900 from Mon-Fri, 8:30am to 5pm or by email to

If the goods have been despatched or delivered then you will be responsible for returning the goods back to us at your own expense, we can arrange this via a DPD collection at a cost of £7.50 or you are free to return via another tracked return service. Any returns must be tracked and insured, we cannot accept any responsibility for goods lost or damaged in transit.

You must ensure that the goods are adequately packaged to protect against damage and are still in a sale-able condition. Items must be adequatly protected in an external box. Items returned due to a change of mind, that are not as “new" and in a resaleable condition will either be offered a partial refund or a refund refused. These items would only be returned to you at your own cost. The item will need to be inspected before we are able to process your refund. If the item is returned in an unsaleable condition or with damaged packaging we reserve the right to refuse refund.

Please do not refuse the delivery. If you do reject the delivery from the carrier then we would need make a deduction for the cost of this action from any refund (currently £7.50).

If your goods have arrived Damaged/Faulty

If you unfortunately receive your good(s) in a faulty or damaged condition you also have the right under the EU Consumer Rights Directive to return your goods up to 30 days starting from the day after you receive the goods.

Please contact us as soon as possible on our Customer Services phone number 01924 929900 from Mon-Fri, 8:30am to 5pm or by email to

If you fail to return the goods we may decide to collect them and we will charge you the direct cost of the collection.

Incorrectly selected address

If you provide an incorrect delivery address at point or order there will be a £7.50 charge for any failed deliveries as a result of this. If you realise that you have input an incorrect address please contact us as soon as possible to give us the best chance of getting this changed.

This returns policy does not affect your legal rights.