Terms & Conditions
Love Garden Birds
Whiteleys Garden Centre
Far Common Road,Murfield
Love Garden Birds is a trading name of Invalesco Limited. The company number is 08281000.
On placing an order with us, your postal address details will be added to a mailing list to receive future catalogues. Your privacy is respected and your details will not be shared or sold to any other companies. If you provide us with your email address whilst ordering, this will be used for communications relating to your order only, unless you confirm that you wish to be added to our newsletter subscriber list. Please notify us in writing to the above address or email [email protected] if you wish to be removed from our mailing list.
Product Pricing and Availability
- Prices applicable in the United Kingdom only and are inclusive of VAT where appropriate.
- As part of our policy of continuous product development, all specifications, descriptions, images, prices and availability may be subject to change at any time without prior notification.
- Although we do our utmost to ensure that information is correct there may be times when errors occur and we provide no guarantee as to the accuracy, completeness or suitability of any of the information on this website including pricing (E&OE).
- Weights and dimensions are approx.
- Please be aware that we pack our 5kg bags at the point of purchase, during busy periods this can cause delays.
- To redeem discounts using a promotional code, the discount code must be entered into your order or quoted over the phone at the time of purchase. Discounts cannot be applied retrospectively.
- Expiry dates will vary depending on the promotion and codes can only be used prior to the expiry date published.
- Unless otherwise stated discounts and discount codes cannot be used in conjunction with other offers from Love Garden Birds and can only be used for one transaction per customer.
- Only one discount code can be used per order. Refer a friend discounts cannot be used in conjunction with discount codes.
- Only one discount type can be used per order. Rewards points cannot be redeemed alongside discount codes. You must choose one or the other.
- We reserve the right to withdraw any offer at any time, although we will try and avoid this
- Many 3rd party websites (i.e. not found on the Love Garden Birds website or in our marketing materials such as social media and our emails) claim to offer discounts. Only discounts offered through our official marketing materials can be used on our website.
- For promotions requiring a minimum spend, e.g. 'spend over £100 for a free gift', the £100 refers to the amount you actually pay. Not the amount before any other discounts are applied.
- Reward Points expire 1 year after earning. We will notify you by email 30 days before to give you an opportunity to spend your points before they expire.
- There is no cash alternative for reward points. The points do not at any time become equivalent to cash.
- Discounts cannot be redeemed retrospectively after you have placed an order.
- You must be logged in to earn and redeem your reward points. It is your responsibility to make sure you are. We reserve the right to refuse to add reward points retrospectively and they cannot be redeemed against an order if you forget to add them on.
- We reserve the right to prevent certain offers and discount codes being used alongside reward points.
- We reserve the right to amend these terms and conditions, including withdrawal of this scheme at any time without notice or recompense.
- We reserve the right to remove items on promotion, in a sale or discounted from the Reward Points scheme.
- We reserve the right to withdraw a members reward points at our discretion. This will only be done in extreme circumstances (for example if a member is found to be abusing the scheme or any other aspect of our site not necessarily related to reward points).
- Rewards points cannot be redeemed alongside discount codes as only one discount type can be used per order. You must choose one or the other.
Delivery and Returns
- It is the customers responsibility to make sure their address is correct on their order. We make every attempt to assist in this, however ultimately the responsibility lies with the customer placing the order.
Privacy and Cookies
Please refer to the respective:
- This website and many of the products shown are subject to Copyright and/or Design Right Protection. Other forms of registered intellectual property may exist from time to time in relation to certain products.
- Love Garden Birds reserves all rights in its intellectual property rights. Copying is strictly prohibited.
We run competitions on our social media channels periodically. The below terms and conditions set out your rights when you participate:
- All prizes are as stated, non-transferable and have no cash value.
- If you send us your photos for any reason (not just competitions), you agree that we may use these in our marketing materials. Where appropriate and at our discretion, we will give credit to the photographer.
- Winners have 30 days to claim their prize from when we first attempt contact. We will do our utmost to contact the winners using the details provided.
- While we do not anticipate needing to, we reserve the right to alter the prize at any time.
- Competitions are open to UK residents only aged 18 or over (unless stated otherwise).
- By entering any of our competitions, you agree to the storing of your information inline with the competition and that we may use your details to contact you should you win. Where stated we may also use your details for marketing purposes.
- Prizes are shipped out as quickly as possible, but may take up to 28 days to arrive.
- You must sign up to our marketing emails to receive your discount.
- All discounts are as specified in the marketing material associated with them.
- We reserve the right to withdraw any offer at any time, although we will try and avoid this
- We reserve the right to alter the discount or gift at any time. Again we will try and avoid this if we can.
- The welcome offer is limited to one per customer/household. You must log in or create an account to use this offer.
- The welcome discount cannot be used in conjunction with any other offer.
- The welcome discount cannot be used on sale items or during sales (e.g. black friday) - unless stated otherwise.
- The discount can only be used as per the instructions in the email we send you.
Refer a Friend
- A £5 discount will be awarded to both the referrer and referee (i.e. you and your friend) in the form of 100 reward points.
- Your friend must register an account using the link in the email you sent. They must also use the email address you sent the referral email to.
- Both you AND your friend must spend £30 with us to earn the referral bonus.
- If either of you use a discount code, your order must still be over the £30 threshold (if you use a voucher and this takes your order to under £30, it will not count. The total you pay must be over £30.).
- The bonus will be applied to both accounts once your orders have completed. This usually happens after an order has been delivered.
- A bonus will not be awarded to accounts with the same address, postcode, similar email address or where we suspect the scheme is being abused.
- Both the referee and referrer must be new customers that have never bought from us before.
- Refer a Friend discounts cannot be used in conjunction with any other offer or discount code.
- We reserve the right to take action to recover goods that have been dispatched by us following any abuse of any of our discount/reward schemes and/or to adjust your account with us accordingly.
- The 'Reward Points' terms on this page apply to reward points earned via our refer a friend scheme. Please refer to the reward point section for more details on redeeming your points.
- We reserve the right to refuse or revoke a bonus. For example if a customer is found to have breached these terms in any way or in a way not listed here that we deem inappropriate.
- We reserve the right to withhold, change or withdraw our refer a friend scheme at any time.
Bird Food Subscription Service (Regular Ordering Club)
- To enter into the bird food subscription service, you will need to download and complete the form on our website.
- You must subscribe a set number of months to qualify for the discount. Please refer to the bird food subscription page for details.
- By completing the subscription form, you agree that we may use your details to bill your card as stated in the form you send in (in the months you specify), until such time that you instruct us otherwise.
- Postage and packaging charges may apply. To avoid postage charges, we advise buying over £25 or 12.55kg weights.
- Orders will typically be dispatched within 5 working days of the start of the month.
- Any changes to your order for the next month must be made before the end of the current month.
- Prices do go up as well as down due to market conditions and the amount you are billed will vary depending on these conditions.
- The price we charge will be 10% under the price listed on our website at the time of putting your order through each month (as long as you are eligible - see the subscription page for details on getting the 10% discount).
- We make no guarantees that your order will be in stock at the beginning of the month, although we will do what we can to make sure we have plenty of stock available. If we do not have stock available for an item you have ordered, we will contact you to let you know.
- Please refer to the Bird Food Subscription page for further guidance on specific terms such as details of the discount.